Shipping And Returns

About Shipping and Returns

Anything you wanna get further, please directly email us at [email protected]

Shipping

If an order is returned to us because of customer error, such as providing an incorrect address or ordering the wrong product, we need to charge a specific fee(according to the order) to reship the item to you. But, if an order is returned to us because of any error on our end, we will not charge the fee.

Once shipped, your order may arrive anywhere between 2 and 9 business days, depending on the shipping speed chosen during checkout and the shipping location for the order. We do our best to process orders as quickly as we can, but unfortunately cannot control the time the carrier takes once the order is released to them.

Off course, CHIPHY welcomes for all customers around the world. But we will charge $30 as a shipping fee for the area that out of the USA.

The free shipping service just for the US, if the address is not in the US, we will charge $30 as a shipping fee.

We will make the change if notified on time. However, please note that once an order is processed and sent to the warehouse we cannot change the address.

Please leave the right address carefully, that is important.

Returns

Our policy lasts 7 days. If 7 days have gone by since get the product(order finish), unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, make sure it hasn’t been damaged, and in the same condition that you received it. It must also be in the original packaging.

If you sure the item can get the qulification of return, please email us at [email protected] for the first time, and provide us your order information and proof of purchase to check. Then we will give you the specific warehouse address(different countries will be different), you need to send the item to our warehouse, and use the email([email protected]) to tell us the details of this return shipping.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed on the day, and a credit will automatically be applied to your credit card or original method of payment. The whole process(including the return shipping days, check the goods, make the refunds) means you will get the refund in 3-7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)
We only replace items if they are defective or damaged(such as the spring or fittings get lost during the shipping, bulb can not light up or work well and etc). If you need to exchange it for the same item, send us an email at [email protected]

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact for return and refund, email us at [email protected]